Refund and Returns Policy: At NeedFragrances.com, your satisfaction is our first priority . We stand behind the quality of our products and we make things right if you are not satisfied with your purchase.
Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.
What is a Refund and Returns Policy?
A Refund and Returns Policy is a document provided by businesses that outlines the procedures and guidelines for customers who wish to return or exchange purchased products and/or request refunds.
This policy is typically made easily accessible to customers, often published on a company’s website.
2. Returns
You can return items within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
5. Exceptions
Some items are non-refundable and non-exchangeable. These include:
- Gift cards
- Some health and personal care items
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
6. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at NeedFragrances.com.